Frequently Asked Questions
Everything you need to know about our beans, brewing, and delivery.
How do you ensure the freshness of the coffee?
We roast our beans in small batches daily. Every bag is marked with a 'Roasted On' date and shipped within 24-48 hours of roasting to ensure you receive the freshest flavor profile possible.
What is the best way to store my Compass Coffee beans?
To maintain peak freshness, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate oils and flavor of the beans.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and expedited options. Shipping is free on all orders over $50. Once your order is dispatched, you will receive a tracking number via email.
Do you offer a subscription service?
Yes! Our 'Brew Master' subscription allows you to choose your favorite blends and delivery frequency. Subscribers save 15% on every order and can pause or cancel at any time through their account dashboard.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Absolutely. We practice direct trade, working closely with farmers to ensure fair wages and sustainable farming practices that protect both the environment and the local communities.